Terms & Conditions

Central Heating/Wood Burning Stoves & Bathroom Installation Quotation

Please read this section carefully as it will tell you everything you need to know about how we deal with each other when we carry out installation work in your home. If you have questions, please let us know before you accept the quote.

1. We will carry out the work set out on your quote, for the price that is stated in it, under the following terms and conditions. All prices include VAT at the current rate.
2. Your quote is valid for 28 days and we must begin work within 90 days of your acceptance. After this time your quote will no longer be valid and you will need to get another quote.
3. The first 12 months of all new pipe work only is guaranteed.
4. The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quote. You can call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed you will need to produce a ‘site clearance for reoccupation’ certificate, which you can get from the asbestos removal company, before we can continue to work at your property.
5. The price we quote includes removing all non-dangerous materials, including your old boiler and central heating parts we replace.
6. Any time frames we give you are our best estimates and we will do what we can to keep to those time frames. Where there are likely to be delays we will let you know as soon as possible and agree new time frames with you. The time it takes us to complete the work has no effect on the price we quoted you.
7. We may need you to lift carpets or take up all or some other floor coverings, including tongue and grooved floor covering, parquet, hardwood, rubber or tiled floors, so we can complete the work. We will give you as much notice as possible if we need you to do this. You can call a specialist contractor to do this work or we may be able to do it for you at an extra cost. If we do any of this work for you we will only be responsible for any unnecessary damage caused directly by our negligence and it will be your responsibility to put the flooring back once the work is completed.
8. We will take care to carry out the work without causing damage to your property. If we cause unnecessary damage because of negligence we will put it right. Sometimes we have to do extra work if we cannot use existing pipework or wiring to install the boiler, and this can cause damage to things like inside and outside finishing/s (for example, wall coverings and paint). You may need to redecorate, repair or restore certain areas once the work is completed. This is not included in the price we quoted and you will be responsible for this.
9. If you are a tenant, you will need your landlord’s permission before you allow us to start the work, and we may need you to give us evidence that you have this permission. If we carry out work at the landlord’s property and you have not got permission or have given us false or inaccurate information, you will compensate us for any losses we suffer because for your failure to get your landlord’s permission.
10. If your property is a listed building, it is your responsibility to make sure that you get any permission. If you do not get the permission you need, you may be prosecuted in the criminal courts. We will not be able to start any work if you have not got the appropriate planning permissions or if you are unable to give us evidence that you have this permission. If we carry out work at your property and you have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get the permission you needed, which may include court fines and penalties.
11. You will need to have an adequate gas and electricity supply to your property before we can start the work. We can put you in touch with a gas or electricity distribution company to arrange this if you need us to.
12. Where we have connected new equipment to your existing system, we cannot accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults, unless we have been negligent in not realising that this damage to your existing system would happen or unless the way we carried out the work was negligent and this caused the fault.
13. We will test your water supply pressure before we start work. As water supply rates can change, we cannot be responsible for your central heating system failing to work properly because your water supply becomes inadequate or keeps changing, unless we were negligent in how we tested your water pressure.
14. If your need a deeper clean to remove sludge and other waste from your central heating system, we will recommend you buy a Power Flush with your installation. Our engineer will also tell you what other work is needed to avoid future problems. We may suggest you correct any design faults that may cause the problem to return.
15. We cannot be responsible if we cannot meet our responsibilities because of things beyond our control including, for example, poor weather conditions, industrial disputes, strikes that we are not directly involved in or if we find that species (for example bats, birds, butterflies and dormice) or plants that could be subject to special protection are found to be present in your property.
16. To carry out the work as quickly as possible, we may use one of our approved installers. All installers that we use are fully qualified and Gas Safe registered, and they all carry identity cards. We are responsible for the approved installers we use.
17. You must pay the deposit shown on your quote when accept the quote. You must pay the quoted price for the work when we have finished the installation unless you have signed a credit agreement. If your credit agreement ends for whatever reason under the terms of the Consumer Credit Act 1974, you must pay the rest of the quoted priced to us immediately, instead of to the finance company.
18. Your Cancellation Rights
You can cancel this agreement up to 14 days after the day any goods are delivered. This is called your ‘cooling off period.’ By signing the quotation you’ve agreed that we can start work before your cooling off period ends. If you cancel your agreement after work has started, we will charge you our reasonable costs for:

  • Any work already carried out, or
  • Any goods already installed into your property.

You won’t be able to cancel once work is fully completed or the goods have been installed into your property. We can deduct our costs from any deposit you’ve paid or bill you for them. If you have signed a credit agreement which relates to this agreement, your credit agreement will be automatically cancelled if this agreement is cancelled. If you wish to cancel, you can use the form but you don’t have to. You can also call us on 020 8523 2233 or email us at info@parkbathroomandheating.com. If there is a significant delay in the installation after the cooling off period that not cause by you, or was not caused by events beyond our control, then you will have a right to cancel this agreement and receive a full refund (within 14 days of the cancellation) providing you notify us prior to the installation taking place. If we have seriously broken our duties to you, as set out in this agreement, you have a right to cancel and received a full refund.

19. We can cancel this agreement at any time by giving you written notice. If we cancel this agreement without good reason, we will pay you any reasonable costs you have to spend or losses you suffer as a direct result of our cancellation.
20. Your quote, together with these terms and conditions, sets out the entire agreement between you and us. Nobody else will be able to benefit from this agreement. This agreement is governed by the laws of England and Wales.
21. Using personal information: We do not share information with others.
We may check your details with one or more credit reference and fraud prevention agencies to help us make decisions about your capacity to pay your bills and the goods and services we can offer you. If you give us information on behalf of someone else, you can confirm you have given them the information set out in this document, and that they have given permission for us to use their personal information in the way we have described in this section. If you give us sensitive information about yourself or other people (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document. You are entitled to have a copy of the information we hold about you and to have any inaccurate information corrected. We may charge a small fee for providing a copy of any information we hold about you. For more information about this, please contact our Privacy Team at: Park Bathroom & Heating Centre, 505 Hale End Road, Highams Park, London E4 9PT.
22. Pricing Errors: In the event that there is a pricing error on the website then www.parkbathroomandheating.com will not be bound to honour any orders made at that price.
23. External Sites: This site may contain links to other sites on the internet that are owned and operated by third party vendors and other third parties (the ‘external sites’). www.parkbathroomandheating.com is not responsible for the availability of, or the content located on or through any external site, nor for any transactions between you and such sites (including as to ‘cookies’, personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.